The customer service rep may be paid say $20/hour, but the cost to the company, when you include payroll taxes, benefits, office space, training, recruiting, and supervision, may be much higher.
> Successful organizations and people will know how to ask the right question, evaluate the answers and act wisely in response. They’ll also have to figure out what to do with their newfound free time.
Lol. They will be paid. Others won't work or will have other kinds of employment. Like with the advent of email, newfound free time will be used for work, back to the grind folks.
> Most companies start small with AI, automating $50/hour tasks like customer service chats
Is that how much the author thinks Consumer Service Representatives are paid? Is that a measure of how out of touch the author is?
> When every problem can be attacked with the equivalent of dozens of PhD-level experts, innovation accelerates dramatically.
Sure. But LLMs are nowhere near being the equivalent of PhD-level experts.
The customer service rep may be paid say $20/hour, but the cost to the company, when you include payroll taxes, benefits, office space, training, recruiting, and supervision, may be much higher.
> Successful organizations and people will know how to ask the right question, evaluate the answers and act wisely in response. They’ll also have to figure out what to do with their newfound free time.
Lol. They will be paid. Others won't work or will have other kinds of employment. Like with the advent of email, newfound free time will be used for work, back to the grind folks.